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Operations Manager Job Description / Roles and Responsibility Sample

  • Manages the work volume and staffing forecasts on a daily weekly monthly quarterly and annual basis for work groups within the Highway Operations unit of the Public Works Department
  • Provides workforce management scheduling and load balancing requirements for work peaks and valleys
  • Makes adjustments and recommendations to scheduling maximize service and quality and to achieve customer satisfaction productivity schedule adherence and economic goals
  • Develops and updates the Projects Register
  • Review and studies the project specification contract drawings BOQ items
  • Proper implementation of contractual terms and conditions of the project
  • Conduct assessment of Efficiency Quality and productivity in all projects
  • Develop and establish procurement policies processes procedures and performance standards
  • Develop Annual business plan and budget for the function
  • Operations Manager will have to Attend meetings with the consultants sub-contractors and client main contractor
  • Execute the work as per the approved work execution schedule
  • Proper coordination between the and sub-contractors for timely supply of materials and execution works as per execution schedule
  • Ensure proper allocation of materials manpower and equipment throughout the project execution period
  • Operations Manager has overall responsibility for a successful completion and handing over of the project in a timely manner
  • Ensure quality implementation by proper inspection testing
  • Ensure safety implementation by developing proper safety plan
  • Ensure the project cost is within the budget
  • Approves costing and budgets for the overall as well as the specific aspects of the project
  • Prepare evaluations in coordination with Cost control department
  • Proven track record with recognized international standard companies particularly in Middle East Operations projects
  • A good understanding of local contract law is useful
  • As Operations Manager you will be responsible for achieving all targets set by the business plan as well as store and employee performance management
  • To direct the activities of the Operations function in order to ensure that operational efficiency and customer service standards are maintained at all times
  • Tracking Control Oversee the tracking trucks in order to ensure the proper delivery of goods in a timely manner and achieve customer satisfaction
  • Record and monitor the operations utilization in order to ensure smooth and timely deliveries of goods
  • Internal Regular interactions with the Transport to provide up-date on progress against strategic objectives and report any significant matters
  • Regular interactions with all related departments involved in the operations to provide insight and guidance related to the field of work oversee operations progress and resolve critical issues
  • Regular interactions with direct team members to manage and oversee performance of the function provide guidance and manage the day-to-day operations
  • External Third Party Contractors Government Entities
  • Plans directs and supervises the duties of the highway operations personnel
  • Work is performed under the direction of the Public Works Director
  • Approves schedules developed by supervisors and works with management to communicate and fill schedules and handle exceptions setting priorities when needed
  • Reviews ongoing performance results to targets
  • Takes corrective measures with authorization escalate as needed
  • Directs and supervises development of the annual work plan which outlines goals and objectives of the construction and maintenance needs
  • Participates in daily weekly monthly and annual planning process as appropriate
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established policies to achieve the overall objectives of this position
  • Projects a favorable image of the County to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor
  • Performs other duties and responsibilities as required or requested
  • Knowledge of and ability to utilize a computer and the required software
  • Analytical skills and statistical background
  • Excellent interpersonal and communication skills
  • Ability to communicate effectively both orally and in writing
  • Ability to deal with several concrete and abstract variables in working out approaches to major problems
  • Ability to exercise the judgment decisiveness and creativity required in critical and or unexpected situations involving moderate risk to the organization
  • Coordinates and monitors the work of outside contractors vendors and consultants as assigned
  • Successful performance of the work requires an extensive background as well as skill in coordinating departmental work
  • Prioritizes and allocates available resources reviews and evaluates service delivery makes recommendations for improvement and ensures maximum effective service provision
  • Manages and participates in the development and administration of the Division budget oversees the budget for the Division
  • Provides complex staff assistance to the Public Works Director prepares and presents staff reports and other necessary correspondence
  • Conducts a variety of organizational studies investigations and operational studies recommends modifications to assigned programs policies and procedures as appropriate
  • Coordinates assigned services and activities with those of other divisions and outside agencies and organizations
  • Monitors changes in regulations and technology that may affect operations implements policy and procedural changes after approval
  • Receives investigates and responds to problems and complaints in a professional manner identifies and reports findings and takes necessary corrective action
  • Responds to operations maintenance and repair emergency situations as required
  • Organization and management practices as applied to the development analysis and evaluation of programs policies and operational needs of the assigned Division
  • General principles of risk management related to the functions of the assigned area
  • Safety principles and practices of the assigned operational work
  • Record keeping principles and procedures
  • Modern office practices methods and computer equipment
  • Computer applications related to the work
  • English usage grammar spelling vocabulary and punctuation
  • Manage and monitor complex projects on-time and within budget
  • Plan organize schedule assign review and evaluate the work of staff
  • Evaluate and develop improvements in operations procedures policies or methods
  • Research analyze and evaluate new methods procedures and techniques of the operation
  • Prepare clear and concise reports correspondence policies procedures and other written materials
  • Analyze interpret summarize and present administrative and technical information and data in an effective manner
  • Establish and maintain a variety of filing record keeping and tracking systems
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner organize own work set priorities and meet critical time deadlines
  • Use tact initiative prudence and independent judgment within general policy procedural and legal guidelines
  • The Operations Manager must be able to manage projects that may involve sensitive environmental political or personnel issues
  • The Operation Manager has total responsibility for ensuring that all the obligations of the Agreement between the Client and the Company are fulfilled
  • The Operation Manager leads the Agreement to ensure that the project is planned designed procured constructed and commissioned within the time cost quality and performance specifications agreed with the Client
  • The Operation Manager represents the Company when dealing with the Client as well as with other bodies such as sub-consultants and government agencies
  • Communicate on regular basis with all parties internal and external by means of face to face meetings and other means
  • Ensure that all Company s contractual and legal obligations are met to the satisfaction of the Client
  • Keep Company management advised at the earliest opportunity of any problems with the Client s perception of the Company s performance
  • Organize and manage the assigned project team to successfully complete the project ensuring that all project team members are fully conversant with the project objectives
  • Ensure that any necessary PPE is provided to staff
  • Maintain records of site visits by project team staff
  • Issue task instructions to the Design Manager and Task Leaders
  • Organize project review meetings at regular intervals to review actual progress cost to complete identify problem areas and agree remedial actions
  • Ensure that expenditure and implementation of man hours and costs are properly monitored controlled and reported to Company management and to the Client as appropriate
  • Identify adverse trends which may influence the program and or cost forecasts and take necessary action to minimize them
  • Attend the Company s monthly Operational Project Review meeting to report upon the overall status of the project
  • Where relevant visit the job site at regular intervals to review at first hand safety actual progress
  • Ability to strategically plan and coordinate movements throughout the facility
  • Strong organizational and leadership skills for a multifaceted work environment
  • Utilize a coaching mentoring style leadership to support and develop the operating teams
  • Hire train develop and supervise management and front line staff to meet company standards and to ensure successful operation of yard
  • Meet company goals for revenue generation profitability and budget standards employee retention and customer satisfaction
  • Handle escalated issues as needed
  • Provide direction to team regarding duties and goals
  • Ensures safe working environment is established and maintained
  • Track record of meeting company operational standards and revenue goals
  • Must be able to multi-task in a fast-paced environment
  • Excellent written and verbal communication skills
  • Computer proficiency Microsoft Office products databases
  • Track record for meeting goals within established timelines Preferred
  • Prepare contracts and negotiate revisions changes and additions to contractual agreements with architects consultants clients suppliers and subcontractors
  • Prepare and submit budget estimates progress reports or cost tracking reports
  • Interpret and explain plans and contract terms to administrative staff workers and clients representing the owner or developer
  • Plan organize or direct activities concerned with the construction or maintenance of structures facilities or systems

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